track order

To track your order please enter your tracking number in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

 

we’re here to assist you GMT+8 AM: 9：00-PM9：00 MON to FRI

Our online store remains fully operational and we are still accepting warranty claims. Please note that our customer service wait times are running longer than usual during this ever-changing time. We are experiencing delays as we work to keep our warehouse team safe, and orders are currently taking up to 2 days to leave our warehouse from the time of order in.

order status terms

Pending — Order received (unpaid)
Processing — Payment received (paid) and stock has been held; order is awaiting fulfillment at the warehouse.
Completed — Order fulfilled and complete – shipment tracking included.
Canceled — Canceled by our CS team or by the customer.